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About Benzexpert.com


Benzexpert.com is extension of our ebay store under the username Benzexpert.
Ebay is a great venue, but we wanted to be able to offer better pricing.
If you prefer to order from ebay, here's the link to our auctions.

With a 100% positive feedback rating, and no negative feedbacks in over 15 years of selling on ebay,
you can feel safe buying from Benzexpert. Here's the link to my ebay feedback, currently over 300+ positive.
Ebay charges a very large percentage and forces me to charge more to
cover the expenses.

Benzexpert.com sells the DIRECTLY to you, avoiding the middleman,
offering THE lowest prices on the net for these hard to find items AND
quantity discounts! Contact me regarding quantity discounts.
3 or more receives an additional 5% discount!

Returns:

If the items you receive do not match the description, or are somehow damaged in any way,
you can return them for a replacement. 

If you wish to return an item for any reason, please
read our return policy and follow the instructions.
Do not return any items without 1st contacting us.
Thanks you!

RETURN POLICY

In the event your order is not as described we will accept
authorized returns within 30 calendar days of the purchase date for exchange only.
NO CASH REFUNDS!


Authorized returns must be in the complete and original packaging. If your shipment has arrived with a
damaged or incorrect item, please repackage the item(s) in its original shipping container and we will arrange for its return.


All authorized returns must be in their NEW original, re-salable condition,
include all components,and original undamaged packaging unless they were somehow damaged on receipt.
Seals should be in the sealed Mercedes Benz packaging, just as they were received.
Returns missing packaging, or in the case of opened seals, will not be credited. We are not responsible for installation errors.
We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused
by the use of wrong or defective parts during installation.

Return Procedure
In order to obtain a Return Authorization (RA) number, complete this form.
Provide name, email address, phone number, and the part number you wish to return,
along with a detailed explanation.
Please indicate when your order was purchased and the full name you used upon ordering.

All returns
We will not be t responsible for damaged returns resulting from improper packaging.
+
RA numbers together with the return shipping instructions will be sent through email in 2-3 business days
after receipt of the fully completed form. No returns will be accepted without an RA number.


Shipping Charges
Shipping charges are not reimbursable unless the return is a direct result of our error.

Restocking Fee
Should a refund be provided under some extraordinary circumstance,
A 20% restocking fee is charged on all returns that are not the direct result of our error.


REFUNDS
Again, no cash refund, exchanges only.